Shipping policy

🚚 SHIPPING POLICY – FrostWave
Last Updated: June 20, 2026

At FrostWave, we aim to deliver your order as quickly and smoothly as possible. Please review the details below to understand how our shipping process works.

🕐 ORDER PROCESSING

All orders are processed within 1–3 business days.

During high-demand periods, processing times may be slightly extended. If this occurs, we will notify you.

🇺🇸 DOMESTIC SHIPPING (USA)

Estimated delivery timeframe:

  • 4–7 business days (after processing)

  • Some orders may arrive earlier

  • In certain cases, delivery may take up to 12 business days

👉 Please note:
The 4–7 day estimate refers to shipping time only and does not include processing time.

🌍 INTERNATIONAL SHIPPING

We proudly ship worldwide 🌎

Estimated delivery timeframe:

  • 5–25 business days (after processing)

  • Delivery times vary depending on your country and customs processing

👉 International customers are responsible for:

  • Customs duties

  • Import taxes

  • Any additional local fees

📦 SHIPPING NOTES

  • All shipping times are estimates, not guarantees

  • Delays may occur due to:

    • Customs processing

    • Carrier delays

    • Weather or global logistics issues

Once your order has been shipped, FrostWave is not responsible for delays outside our control.

📬 TRACKING

Once your order ships, you will receive a tracking number via email.

Please allow 1–3 business days for tracking updates to appear.

⚠️ INCORRECT ADDRESS / FAILED DELIVERY

Customers are responsible for providing accurate shipping details.

If an order is returned due to:

  • Incorrect address

  • Failed delivery attempts

We may require an additional shipping fee to resend the package.

📦 LOST OR DELAYED PACKAGES

If your order has not arrived within the maximum timeframe:

  • Domestic (USA): 12 business days after shipping

  • International: 25 business days after shipping

👉 Please contact us at support@getfrostwave.com
We will investigate with our logistics partners and assist you.

🤝 OUR PROMISE

We are committed to transparent communication and will always work with you to resolve any shipping issues fairly.

If you have any questions, feel free to reach out anytime:

📧 support@getfrostwave.com