Refund policy

🔄 RETURN & REFUND POLICY – FrostWave
Last Updated: June 20, 2026

At FrostWave, we want you to feel confident in your purchase. Please review our policy carefully before placing an order.

⏳ RETURN WINDOW

You may request a return or refund within 30 days of receiving your order.

✅ ELIGIBLE RETURNS

To qualify for a return:

  • Item must be unused and in original condition

  • Must include original packaging

  • Must not show signs of wear, damage, or misuse

👉 Returns that do not meet these conditions may be denied.

❌ NON-ELIGIBLE RETURNS

We do NOT accept returns for:

  • Used or heavily handled products

  • Items damaged due to misuse

  • Dissatisfaction due to incorrect expectations (e.g., expecting room-level air conditioning)

  • Orders delayed within the stated shipping timeframe

📦 RETURN PROCESS

To start a return, contact us at:

📧 frostwavesupport@gmail.com

Include:

  • Your order number

  • Reason for return

  • Photo/video evidence (if applicable)

👉 Do NOT send items back without approval. Unauthorized returns may not be accepted.

💸 REFUNDS

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Processing time: 5–10 business days

🚚 SHIPPING COSTS

  • Original shipping costs are non-refundable

  • Return shipping is the customer’s responsibility unless the item is defective or incorrect

⚠️ DAMAGED / DEFECTIVE ITEMS

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photo/video evidence

👉 We will offer:

  • Replacement

  • Or full refund (if applicable)

📦 LOST OR MISSING ORDERS

If your order has not arrived within the maximum delivery timeframe:

  • USA: 12 business days after shipping

  • International: 25 business days after shipping

Contact us and we will investigate and resolve the issue.

🚫 ORDER CANCELLATIONS

Orders may only be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be canceled.

🔥 BULK ORDERS / COMMERCIAL PURCHASES

Bulk or commercial orders may be subject to:

  • Different return conditions

  • Partial refunds only

  • Approval-based resolutions

🤝 OUR POLICY PHILOSOPHY

We aim to be fair to both our customers and our business.

We will always work with you to resolve legitimate issues — while also protecting against abuse of our policies.

📬 CONTACT US

FrostWave Support
📧 support@getfrostwave.com